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Today’s organizations are all facing the same challenge: customers expect more than ever before, and the bar keeps getting higher. If you’re not anticipating—and planning for—ever-rising customer expectations, you can bet your competition is. And you’re already behind.
So, what’s the key to winning the customer engagement race?

Join Slalom’s customer engagement experts, Andrew Pham and Brian Rimmer, for a 60-minute webinar, where they’ll provide the insights, tools, and a step-by-step roadmap that will help you better understand your customers—and exceed their expectations.

In this free webinar, you’ll learn:

  • How to meet and exceed your customers’ expectations

  • The four key pillars of a customer-centric organization—and how to measure your organization’s maturity across them

  • The steps you need to take today to plan ahead for ever-changing customer expectations

  • The roadmap to build for your future

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About the authors


Brian Rimmer is Slalom’s managing director of customer acquisition, loyalty, insight, and experience. He’s spent the better part of the past 20 years helping transform clients' sales and marketing organizations through designing and delivering strategic initiatives, programs, and technologies. He brings a depth of experience in marketing strategy, technology, and sales processes.

Andrew Pham is a director on Slalom’s Cross-Market team. For the last 11 years, Andrew has been delivering customer engagement solutions for the retail, travel, hospitality, and entertainment industries.

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