Keeping up with disruption is no small task. Companies focused on banking, financial services and insurance (BFSI) products know this well. Customer expectations are sky high. 

For example, critical interactions, including fraud claims and stolen cards, represent about 30% of contact center calls in banking. It's a make-or-break for customer loyalty. Make it personal, with ease.

Take 30 minutes to soak in key trends around contact center transformation, within BFSI. Get inspired by a use case. Explore modern contact center strategy and making the most of omnichannel, driven by the latest tech from Salesforce and Amazon Web Services (AWS).