Episode 3: Will Your Customer Churn? Predict & Prevent It With CRM Analytics!
So, you need to engage your most at-risk customers in the right ways and with the right offers – but how? We will show you how you can use CRM Analytics as a pocket data science tool within Salesforce, so you can proactively learn more about your customers, who are likely to churn and why, and what you can do about it within Salesforce.
In this video, learn how to:
- Navigate insights & predictions in CRM Analytics to understand likelihood and drivers of churn
- Identify opportunities to engage at-risk customers and potential actions you can take in Salesforce to reduce churn
Discover the Video Series
Episode 1: Break Barriers & Start Using the Right Data for Predictive Analytics Today
Episode 2: Data to Customer Insights in Just a Few Clicks: Your Pocket Data Science Tool in Action!
Episode 3: Will Your Customer Churn? Predict & Prevent It With CRM Analytics!
Episode 4: Insights to Data-Driven Actions: A Supercharged Salesforce Experience in Action!