Traci Terterian

Customer Experience — CX Business Innovation, Amazon Web Services (AWS)

Traci is a CX innovation and transformation leader with 25+ years of experience working at the intersection of Customer Experience and emerging technology. She partners with technologists and businesses across the entire value chain to build and scale customer experience innovation initiatives that drive brand affinity, grow revenue, and create high-performing, customer-centric organizations.

Traci believes that innovation begins by understanding your customers so well that you can innovate on their behalf. She began her career as a marketer in a high-tech start-up, where it was her role to meet customers and tell their story of how technology changed their world. From this, Traci became obsessed with emerging technology and Customer Experience across the value chain, including customer-centric selling, engagement, product design, customer service, and brand advocacy. The insights she uncovered from talking to customers enabled her to become an advocate -- initiating a co-creation and CX innovation process across multiple teams, which achieve measurable results across the sales, marketing, product and customer service organization.

Brian Donovan

Entrepreneur, Designer, Strategist

With 25 years of management consulting and design experience, Brian has been immersed in human-centered design, marketing, and enterprise innovation and strategy. With this unique blend of skills, Brian has made a lasting impact for clients such as ExxonMobil, McDonald’s, United Healthcare, Hilton Worldwide, Canada Goose, Disney, and Ford Motor Company. He has had the privilege to serve as a senior leader at Root, Inc., IBM, Slalom Consulting, and as Managing Director at Huge, Inc. He recently founded M1CRO, a digital product innovation firm.

Jonathon Baugh

Director — Strategy & Operations and Experience, Slalom

Jonathon has been designing and building meaningful digital experiences and organizations for over 20 years. His unique ability to strategically fuse together people, technology, and business has proven critical in working with companies of all shapes, sizes, and industries. This balance has helped achieve significant growth through strategic, sustainable, and ethical means. Design Thinking coupled with Human-Centered Design (HCD) permeate Jonathon’s approach to solving challenges in a pragmatic and human way. This methodology has proven invaluable in the diverse roles he has taken on with companies of all shapes and sizes from startups and grant-funded work to large consulting organizations. Jonathon now shares his passion and expertise with others through consulting, mentorship, and organizational growth with a focus on building better tomorrows for all.

When he is not in the office, you can find Jonathon in the dojo or on his 10-acre homestead of wilderness heaven with his family (furry, feathered, and otherwise).

Krissy Morency

Senior Consultant — Experience Design, Slalom

Krissy Morency is a seasoned User Experience Designer with over 20 years of experience in creating intuitive, user-centered designs for web and mobile applications. She has a proven track record of leading design projects from conception to completion, ensuring that the end product not only meets user needs but also exceeds business objectives. She is proficient in industry-standard design tools and is well-versed in Human-Centered Design (HCD).

Throughout her career, Krissy has worked with a diverse range of clients across various industries including technology, transportation, healthcare, and finance. Her expertise lies in interaction design, user research, and usability testing, with a strong focus on Design Ops.

Outside of work, Krissy enjoys exploring local bike trails with her family, baking (every variety of cookies) and expanding her artistic abilities through intaglio printmaking.

Alan Blosl

Senior Consultant — Customer Strategy, Slalom

Alan is a Customer Strategy Consultant with 20 years of expertise in client delivery across multiple industries. He partners with organizations at the intersection of business and technology to design and implement effective strategies to enhance customer experience, increase customer satisfaction, and drive business growth.

Alan is a life-long consultant, having spent the first half of his career in project and program management. His exposure to a customer-focused and design thinking approach to help organizations think differently about problem solving changed the way he wanted to support his client. Since then, he has developed a passion for customer-centric strategies, recognizing that putting the customer at the heart of every decision is the key to long-term success. This passion has driven him to focus his efforts on enhancing customer experience, ensuring that clients not only solve their immediate problems but also build lasting relationships with their customers.