wednesday, August 23, 2023
Using GenAI to Quickly Drive Business Value in Contact Centers
Leveraging GenAI to improve the CX, reduce operational costs, and increase agent satisfaction
Join us on Wednesday, August 23rd, 2023 to look at use-case demos, discuss lessons learned, and real-world case studies for implementing generative AI in contact centers.
We’ll discuss where to start, strategies to make the most out of GenAI, what potential barriers you need to consider, and how experts predict GenAI will transform contact centers in the short and long term. Are 100% virtual agents possible?
Agenda
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8:00 AM |
Breakfast & Networking |
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9:00 AM |
Contact Center Trends & Best Practices Panel with AWS, Slalom, and Salesforce |
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9:40 AM |
AWS Connect/GenAI Demo |
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9:55 AM |
Slalom's GenAI Framework for Salesforce Demo |
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10:15 AM |
Q&A and Small Breakouts |
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10:30 AM |
Event End |
Location
6200 Interlachen Blvd
Edina, MN 55436