
A webinar for state & local governments
From Frustration
to Flow:
Modern Constituent Experience
for your Contact Centers
Your constituents have high expectations.
Can your contact centers keep up?
Discover how you can meet your constituents where they are and deliver tangible value in a time of rising expectations. This webinar will demonstrate how Slalom, Salesforce, and Amazon Connect work together to transform government contact centers—moving from frustration to flow and enhancing the constituent experience. In this session, we'll cover:
- How to build the case for modernization
- How to meet constituents where they are using AI, chat, text, phone, and beyond
- The "Eliminate, Automate, Optimize" approach to lasting service transformation
- Demonstrations rooted in real-world public sector scenarios
Learn more about Slalom's approach to Contact Center Transformation and Public Service
Driving contact center transformation
Designing smarter systems where people & technology work better together
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A modern helpline to serve the public | Modernizing services for a seamless customer experience | Reclaiming time in the face of disaster | ||
LA County Dept. of Public Social Services | Nevada Dept. of Motor Vehicles | Florida Division of Emergency Management |