A webinar for state & local governments

From Frustration
to Flow:
Modern Constituent Experience
for your Contact Centers

Your constituents have high expectations. 
Can your contact centers keep up?

Discover how you can meet your constituents where they are and deliver tangible value in a time of rising expectations. This webinar will demonstrate how Slalom, Salesforce, and Amazon Connect work together to transform government contact centers—moving from frustration to flow and enhancing the constituent experience.  In this session, we'll cover:

 

  • How to build the case for modernization
  • How to meet constituents where they are using AI, chat, text, phone, and beyond
  • The "Eliminate, Automate, Optimize" approach to lasting service transformation
  • Demonstrations rooted in real-world public sector scenarios

 

 
 
 
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Learn more about Slalom's approach to Contact Center Transformation and Public Service

Driving contact center transformation

Designing smarter systems where people & technology work better together

 

   
A modern helpline to serve the public   Modernizing services for a seamless customer experience   Reclaiming time in the face of disaster
LA County Dept. of Public Social Services   Nevada Dept. of Motor Vehicles   Florida Division of Emergency Management

 

Need more?  Let's connect!

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