It’s Monday morning. Everything is running smoothly—until a critical packaging line shuts down without warning. A belt slips, sensors misfire, and just like that, production grinds to a halt. Tensions rise as the team scrambles to assess the damage, reroute workflows, and minimize delays. Orders are piling up, and time is slipping away.
 

When equipment fails and manufacturers need to check warranty coverage, the process can be slow, fragmented, and full of uncertainty. Between verifying coverage, digging through documentation, and managing back-and-forth communication, valuable time and productivity is lost.
 

GenAI for warranty management is changing that.
 

This is where the proper application of AI-powered capabilities is making a real difference for manufacturers. From consolidating warranty data to automating searches and surfacing insights in real time, GenAI in manufacturing is changing how warranty management is handled.
 

Use case 1: Stop scrolling. Start fixing. 
Tracking down warranty details shouldn’t mean digging through paperwork, scrolling through files, or hearing, “Your call is important to us.” Why let warranty concerns cause downtime, frustrate maintenance teams, or bring all or part of your operations to an expensive standstill?
 

AI warranty assistant solutions deliver rapid, accurate answers to natural language questions—no delays, no guesswork. Just clear, actionable information when you need it.
 

Real world scenario 
A technician encounters a faulty conveyor belt. From the factory floor, she uses her mobile device to access a GenAI assistant and inquire about relevant warranty details. Within seconds, coverage for the part is confirmed, she receives the required maintenance logs and documentation to support a claim, and part details for a replacement. The GenAI assistant also notifies the maintenance team to schedule the necessary work—all without her having to leave the production line.

 

Use case 2: Planned replacements. Not panicked repairs. 
In an ideal world, a manufacturer would be able to replace parts before they fail and while they’re still under warranty—every time. In reality, that’s a lot easier said than done. Warranty tracking capabilities powered by GenAI help teams stay ahead by monitoring timelines and notifying when parts are approaching end of coverage. This allows for proactive replacements, ensuring coverage and minimizing the risk of operational disruption.

 

Real-world scenario 
Your GenAI assistant flags that a critical machine component is 90 days away from warranty expiration. It provides the service history, outlines what’s required for a valid claim, and prompts: “Should maintenance be scheduled?” Because of this timely reminder, the team is able to replace the part before coverage ends, avoiding unexpected costs and downtime.

 

Use case 3:  Clearer answers for complex warranties.
Warranty documents are often dense, full of legal and technical jargon that can confuse both customers and internal teams. AI for customer support in manufacturing makes this information easier to understand by translating complex terms into clear, accessible language.

 

Customer service teams (or the customer themselves) can quickly understand coverage terms, next steps, and policy specifics with confidence—keeping customers informed and satisfied.

 

Real-world scenario 
A customer calls with a question about a recent product issue. A service rep types the details into the system and receives a plain-language explanation of what’s covered, any exceptions, and what actions the customer needs to take. The rep is able to clearly communicate the warranty terms, resolving the issue on the spot, and leaving the customer feeling supported.

 

Worry-free warranty workflows
Navigating AI implementation can feel complex—especially without the right internal expertise or when under pressure to deliver results quickly.

 

That’s why Slalom leads with experience. For years, we’ve partnered closely with manufacturers—understanding their challenges, uncovering insights, and delivering practical solutions. So when it came time to develop high-ROI GenAI offerings, we combined our industry know-how with advanced technologies from AWS and Intel. The result was smart, scalable GenAI tools designed to drive real impact—efficiently and affordably.

 

Our GenAI Accelerator for Warranty Information AI Assistants is designed specifically for manufacturing operations. And with most of the solution design already complete, only minimal fine-tuning is required to integrate it successfully into your operations.

 

Ready to say goodbye to warranty woes? 
If you’re ready to streamline warranty management in manufacturing and reduce operational delays, Slalom’s GenAI Accelerators might be exactly what your team needs.

 

Want to know: 

• How can GenAI simplify warranty processes in manufacturing? 
• How does GenAI reduce downtime by making coverage details accessible? 
• Can AI improve customer service by clarifying complex warranty terms?
   

We’ve got you covered.  

Visit our GenAI Accelerator page to learn how to customize our accelerators to your unique use case, business, or industry, and request a demo to see them in action. Qualifying customers may also be eligible for funding to support a proof of concept. 

 

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