
Watch this video to learn how Slalom is helping a global cosmetics retailer streamline the customer and employee experience with a virtual assistant bot.
Accelerating self-service
A global cosmetics retailer partnered with Slalom to build an innovative chatbot to field common customer questions–and the results have been impactful:
- 1,000+ average chatbot sessions a day
- 80% customer satisfaction
- 40% call volume deflection
- 60% chats resolved without a customer support agent
Check out the video above to learn how the project teams made this amazing impact!
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