Watch this video to learn how Slalom is helping a global cosmetics retailer streamline the customer and employee experience with a virtual assistant bot.

Accelerating self-service

A global cosmetics retailer partnered with Slalom to build an innovative chatbot to field common customer questions–and the results have been impactful:

 

  • 1,000+ average chatbot sessions a day
  • 80% customer satisfaction
  • 40% call volume deflection
  • 60% chats resolved without a customer support agent

 

Check out the video above to learn how the project teams made this amazing impact!

 

At Slalom, we help people and organizations dream bigger, move faster, and build better tomorrows for all. Want to learn more about how we help our clients drive impactful solutions? Fill out the form on this page, and we will be in touch!

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