With Slalom and Amazon Connect
Modernize your contact center
Improve your customer experience and accelerate operational efficiencies
As the demands of business continue to grow and become more complex, the ability to harness comprehensive information about customers, partners and suppliers in real-time is the differentiator between you and your competition. Moving to an AWS cloud-based contact center solution provides organizations the fastest path to customer service innovation by implementing:
- Skills-based contact routing
- Voice & chat recording
- Real-time and historical analytics
- High-quality voice capability
Contact Center Intelligence (CCI) solutions for self service, live-call analytics and agent assist, and post-call analytics powered by AWS AI services improve the customer experience and accelerate operational efficiencies. These solutions are available through Slalom to allow customers maximum flexibility in telephony infrastructure and minimum integration barriers.
As an AWS Premier Consulting Partner, Slalom has the flexibility and resources to help you build your future faster. We design engagements with the components that best align to your existing knowledge, resources and future goals. Our purpose is to help you reach for and realize your vision by quickly delivering tangible outcomes for your business. We leverage our experience and expertise to help you achieve transformational change through the application of AWS cloud technology and modern best practices.
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Contact center value drivers
John's Creek: Answering citizens' questions faster with Amazon Connect
Johns Creek, Georgia is the first city in the world to use open data with Amazon Alexa, pulling information from the Johns Creek DataHub to answer constituents’ questions. We helped the city’s data team extend the value of the Alexa skill by using Amazon Connect to handle telephone traffic.
Read the full story.
It’s time to reimagine the call center. We do it with Amazon Connect.
The need for creativity at speed has never been greater than it is now. COVID-19 has forced many of us to adopt a “new normal” of working and learning from home. Being able to provide your customers with the same level of service right now can seem impossible, especially if your service teams have had to leave their call centers. Amazon Connect can help.
Read the article.
Five steps to exceed customer expectations
Contact centers, also referred to as call centers, are the customer-facing arm of every organization for sales and service interactions. The omnichannel customer experience demands internal and external functionality 24/7, via call ,text, chat, email and more. If your organization has been struggling to get your contact center approach right, you're not alone. The good news: you have options.
Check out the flipbook.
