Build operations that learn and adapt

The COO’s role is expanding—from optimizing established processes to designing operations where people, AI agents, and automated systems work together. The challenge: turn intelligence into more adaptable, resilient operations while preserving the judgment and accountability that make them reliable.
 

Drawing on Slalom’s proprietary survey of 2,000 executives and observations from enterprise AI engagements, this report explores what that shift means for operations leaders—and how to prepare.
 

Inside the report:
 

  • Five bold predictions for the COO role and the decade ahead.

  • The implications for human-AI workforces, operational intelligence, adaptive processes, and AI deployment governance.

  • A practical framework for navigating transformation across people, innovation, vision, operations, and technology.
     

 

Part of Slalom’s Future of the CXO series.

Download the COO report


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Discover the Neural Enterprise white paper and the rest of Slalom’s Future of the CXO series to explore how AI is reshaping leadership across the C-suite.

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