Join the conversation
How are leading healthcare providers using their technology investments to navigate COVID-19? What does the roadmap to integrating EHRs and CRM look like? What challenges must an organization overcome to advance their systems?
Listen to a candid conversation between industry leaders at Banner Health, UCLA Health, Slalom, and Salesforce as panelists discuss:
► How to unite EHRs and CRM to improve the provider and employee experience
► How they are adapting to increased engagement as a result of COVID-19
► The challenges and internal debates of integrating EHRs
► Personalizing patient interactions
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Meet your panelists
Michael Burke, MHA, UCLA Health
Michael is the Executive Director of International Services for UCLA Health and the David Geffen School of Medicine at UCLA. In addition to overseeing UCLA Health’s international strategy, his team oversees UCLA’s incoming international patient population and is responsible for seeking out and vetting potential partnership opportunities for the medical enterprise while advancing existing partnerships and collaborations. Since joining International Services, his main focus has been developing a strategy to improve patient access for international tertiary and quaternary patients at UCLA Health and to build capacity in Asia, the Middle East, and globally without limiting Los Angeles based resources.
Michael joined UCLA Health as one of the 2012-2013 UCLA Administrative Fellows where his worked focused largely on value and performance improvement initiatives. He received his undergraduate degree in finance and his Master in Health Administration from the University of Iowa. His graduate program included an administrative residency at Kameda Medical Center in Kamogawa-shi, Japan where he focused on Joint Commission International, pain assessment and awareness, and evaluation of international patient traffic.
Elevsis Delgadillo, Banner Health
As Senior Director of Digital Business Technology for Banner Health, Elevsis is an experienced technology leader driving digital transformation at one the leading health systems in the country. He possesses deep and broad expertise across payer and provider contexts with nearly a decade of experience delivering innovative technology solutions in Healthcare. Prior to Banner Health, Elevsis’ led digital channel product development at Blue Cross Blue Shield of Arizona. Elevsis is a Six Sigma Greenbelt and holds a Bachelor of Science degree from Arizona State University.
Jake draws from deep experience managing and implementing complex technologies that address critical problems in healthcare. Focusing on collaborative, iterative problem-solving centered around key stakeholders, Jake places equal weight on the technology that helps solve a problem and the people who use it to improve outcomes. He embraces the role of facilitator, bringing together diverse stakeholders with deep domain knowledge to collaborate on equitable solutions that improve patient experience and population health while controlling costs and improving the work lives of care professionals.
Jake holds seven current Epic certifications and is a Healthcare MBA candidate at Oregon Health & Science University.
Sean Kennedy heads Public Sector Health Go-to-Market and is the Senior Interoperability Architect for Salesforce Healthcare and Life Sciences. In this role, Sean leads go-to-market health strategy for our Public Sector business, which includes building solutions aligned to market needs and accelerating their delivery by coordinating marketing, campaigns, sales enablement and product planning. Sean is also the Salesforce subject matter expert on healthcare interoperability – advising our customers, driving thought leadership and sharing lessons learned. Sean also drives our data privacy conversations and is a 25-year veteran of the health IT space.
Prior to Salesforce, Sean served as the Director Health Information Exchange for the Massachusetts eHealth Institute (MeHI, pronounced “mee-hi”) where he led the State’s HIE & HIT adoption efforts. Before MeHI, he worked at Massachusetts General Hospital where he directed key technology and innovation leadership activities. And, prior to Mass General he served in the United States Army for 13-years where he was a Medical Service Corps officer specializing in Health Information Systems. Sean is a certified Project Management Professional and holds graduate degrees in Telecommunications and Public Health from the University of Maryland and the Johns Hopkins School of Public Health, respectively. Sean also served as the first Chair of the HIMSS Exploring CRM Technologies in Healthcare Task Force, which aimed to define and educate the HIMSS community on what CRM in Healthcare is.