Gain firsthand insights on transforming customer experience with Voice AI
Contact centers are at a turning point. Customers no longer tolerate endless menus, misrouted calls, or long hold times. Leading organizations are now using Voice AI, paired with human agents, to create seamless, relationship-driven experiences.
In this webinar, we’ll show you how transitioning from outdated IVRs to Voice AI can enable your agents, improve customer experiences, reduce call times, and transform everyday interactions into meaningful connections.
You’ll learn:
- What Voice AI really is: how it understands open-ended questions, completes tasks, and works across systems
- How to automate routine requests with secure and efficient self-service
- How Voice AI and human agents work better together, reducing call times while freeing staff to focus on complex, sensitive needs
- How to get started with Voice AI, including governance considerations and best practices
- The three critical questions you should be asking about your current contact center experience
Webinar details:
Date: Wednesday, March 11
Time: 1:00PM - 1:30PM EDT | 11:00AM - 11:30AM MDT | 10:00AM - 10:30AM PDT
Format: This Zoom Webinar session includes a 20-minute presentation, followed by a demo and Q&A
Meet Slalom's experts:
- Betsey Rebello, Senior Director, Market Solutions
- Scott Otts, Senior Principal, Market Solutions
- Mary Cook, Senior Principal, Market Solutions