Download Retail Trends: Customers are the new CEO

Change is the only constant in retail, and shifting consumer needs and behaviors are keeping retailers on their toes. Understanding how to stay ahead of these shifts is critical to a retailer's success in this highly competitive landscape of companies vying for customers' affection.

Through extensive research and a survey of 2,000+ US consumers, Slalom's Retail Trends: Customers are the new CEO report explores:

• Understanding the omnichannel landscape
• Getting customers back in stores through partnerships like pop-up shops
• The growing importance of the circular economy across all generations
• Non-tangible products creating differentiated experiences
• Delivering on convenience expectations while not sacrificing experience
• Maintaining customer loyalty–even during supply chain disruptions!

Slalom is dedicated to helping people and organizations dream bigger, move faster, and build better tomorrows for all. Our retail experts would love to share more industry insights with you. For a deeper dive into the research and impacts for your business, complete the form on this page and we'll be in touch!