Slalom achieves AWS Digital Customer Experience Competency status

Seattle, WA – October 30^th, 2020 – Slalom, the modern consulting firm focused on strategy, technology, and business transformation announced today that it has achieved the AWS Digital Customer Experience (DCX) competency status, a distinction reserved for qualified Consulting partners in the AWS Partner Network (APN). This is Slalom’s 12^th competency. AWS customers can now identify Slalom as an APN consulting partner capable of supporting all phases of the digital customer acquisition and retention lifecycle. This includes content management and marketing automation to engage prospects and customers with the right experience; effective and secure commerce solutions to create seamless buying experiences, and data analytics to support business decisions and retain customers.

"The most important core value Slalom shares with AWS is customer obsession. The AWS DCX Competency is key to the success of our shared core value," said Myung Kim, Solution Architect at Slalom. "Slalom’s strategy and technology expertise combined with AWS’s secure, reliable, scalable services, will help businesses leverage the cloud to deliver meaningful customer engagement in today’s digital economy.”

The work of Slalom Build was critical to earning the AWS DCX Competency. Build’s work with AWS customers including Nautilus, CHG Healthcare, and RE/MAX helped demonstrate Slalom’s expertise in marketing and commerce, strategy, deployment, and hosting capabilities. CHG required a web portal for medical professionals to manage job opportunities. To support the growing group of practicing clinicians, Build partnered with CHG to evaluate its recent experience in deploying packaged software, CHG embraced the cloud and become a far more efficient team.

The biggest disruptor in today’s market is customers' expectations. Brands are challenged to keep up or risk becoming obsolete. 51% of customers say most companies fall short of their expectations and 86% of consumers are willing to pay more for a great customer experience. Slalom helps our clients enhance their customer experience through customer strategy, experience design, and digital enablement.

“Slalom’s Customer Experience team focuses on designing the right customer strategy, supported by technology, process and operations. Simply put, we place the customer at the center to design impactful solutions that deliver winning business results. ​” said Rio Longacre, Managing Director of Customer Strategy & MarTech at Slalom. “We do it by bringing the experience and discipline of a management consulting firm, the creative brainpower of a digital agency, and the deep technical expertise that’s been core to Slalom’s business since day one.”

Learn more about AWS and Slalom.