Transform your business with a contact center

Improve your customer experience and accelerate operational efficiencies

Contact Center Intelligence (CCI) solutions for self service, live-call analytics and agent assist, and post-call analytics powered by AWS AI services improve the customer experience and accelerate operational efficiencies. These solutions are available through Slalom to allow customers maximum flexibility in telephony infrastructure and minimum integration barriers.

 

Slalom’s Contact Center Capability Framework

We will leverage our Contact Center Framework to align the AWS Connect Solution with your overall objectives and capabilities.  

 

  1. Customer and strategy focus: The extent to which the customer care vision and strategy are aligned with the broader business vision and strategies.
  2. People, culture, and organization: The effective management and organization of people to foster a culture conducive to achieving objectives for customer interactions.
  3. Processes and operations management: Key activities associated with managing customer interactions, operations management, and performance measurement
  4. IT infrastructure and supporting technologies: The extent to which the existing technical environment supports customer interaction processes and operations management

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Contact center value drivers

Transformative value from the AWS cloud